FAQ
Are your phone cases protective?
Yes, our phone cases are designed with protection in mind. They are constructed from durable materials that safeguard your device against everyday wear and tear, including scratches and minor drops. Each case is rigorously tested to ensure it meets our quality standards.
Can I customize my phone case?
At this time, we do not provide customization options for our phone cases. However, our diverse collection offers a range of designs and styles to help you express your personal taste while providing reliable device protection. We also welcome suggestions for new themes and designs to enhance our product offerings. Please feel free to share your ideas with us at info@loungicase.com.
Do you offer international shipping?
We currently do not offer international shipping. However, we are planning to expand our shipping options in the future to accommodate customers worldwide. Stay tuned for updates!
How do I choose the right phone case for my device?
To select the appropriate phone case, first identify the model of your device. Our product descriptions specify compatibility with various iPhone models. Consider your personal style and the level of protection you require, as we offer options that balance fashion with functionality.
How fast is shipping?
Most orders are expected to arrive within one week. All items are pre-made and ready for shipment; please allow 1-2 business days for packaging. Once your order has been processed, it will be shipped with a delivery window of 1-5 business days. A confirmation email including your tracking number will be sent once your order has been dispatched.
What types of phone cases and accessories do you offer?
At LoungiCase, we offer a diverse selection of phone cases and accessories tailored to various styles and preferences. Our collection includes custom-fit cases for the latest iPhone models, along with stylish and functional accessories such as the silicone suction and beaded wristlet, seamlessly combining protection and aesthetic appeal.
STORE POLICY
What is your return policy?
ALL SALES ARE FINAL. However, if you would like to request an exchange for store credit, please contact our customer support team at info@loungicase.com with your order details and the reason for your request. We will provide the necessary instructions, including our exchange address.
In the rare event that you receive a defective item, please contact our customer support team. We will promptly arrange for an exchange at no cost to you.
How can I contact customer support?
Our customer support team is available to assist you with any inquiries or concerns related to your orders or product information. You can reach us at info@loungicase.com, and we are committed to providing prompt and helpful service.